Customer Supply Chain Manager (Maternity Cover)

Fixed-term (UK and Ireland), Full-time · HQ - London
45,000 - 55,000 £ per year
About Deliciously Ella
Deliciously Ella’s mission is to help people eat real food again, with more plants, more of the time. We are growing fast and we’re looking for talented, passionate, purpose-led people who share in our mission to help us get there. 
Every day, we work to cultivate positive change, sharing delicious, natural, plant-based recipes and food products with the aim of building the world’s leading plant-based platform.  Starting from a recipe website, the business has evolved into a restaurant, a range of plant-based food products, an app, a collection of bestselling recipe books and a growing social media community that sits at the heart of what we do. 
We launched our first food products in 2016 and have since launched a wide range of products across different categories. We work with all the major grocers and OOH retailers across the UK. We also have a growing international business in the US and Europe.  
Take a look at our website to read more about our story
 
Working at Deliciously Ella 
We have around 90 team members across two sites.  Our Head Office is based in the heart of central London, on Tottenham Court Road, and this is where our Leadership Team work, alongside our Commercial, Finance, Supply Chain, Marketing and People teams.  Our factory site near Milton Keynes produces some of our best-loved products like our energy balls, caramel cups, nut butter bites and dipped nuts.   
We believe our team members are what make our business special, and we hire extraordinary people to fulfil our extraordinary mission.  We strive for high performance and our values guide the way we work each day: 
  • proud - We act in ways that make our families, colleagues and community proud
  • think big - We think big, constantly searching for ways to grow our business
  • embrace challenges - We embrace challenges head on and enjoy problem solving
  • guardians -We’re guardians of our brand and the values it holds
  • welcome change - We thrive on change, and use it as an opportunity to innovate, learn, and grow
What are we looking for?
We’re looking for a Customer Supply Chain Manager to join us for a maternity cover (9-12 months) to act as the link between our customers and our supply chain.  This role will ensure we deliver the right amount of stock to our customers at the right time, ensuring optimal fulfilment and service levels, and acting as the primary supply chain point of contact for our customers.
Purpose of the role
  • Manage the short-term demand plan forecast in collaboration with our commercial team and customers.
  • Coordinate order fulfilment and ensure product availability for customers.
  • Build strong relationships with key retailers and distributors to improve supply chain efficiency.
  • Analyse service levels, inventory levels, and delivery performance to identify opportunities for improvement.
  • Act as the primary point of contact for customer supply chain queries and escalations.
Your team
You’ll report to Oli Ingram-O’Connell, Head of Supply Chain, and be working with Ella Oates (Head of Grocery Commercial), Imogen Bates (Senior Commercial Manager), and the wider supply chain and production team.
What you will bring (skills and experience)
  • Strong attention to detail and ability to run, analyse, and make clear actions from data
  • Strong understanding of FMCG/retail supply chain
  • A team player who can work collaboratively, build relationships, and manage expectations from all parties.
  • A customer-centric mindset to ensure we service our customers in the best way possible, whilst also managing the complexities from our supply chain
  • Ability to work in a fast-paced environment that is ever changing and growing
What we offer
You will have the opportunity to be part of a mission driven scale up business at a hugely exciting point in our growth trajectory, where your voice is heard and where you’re able to actively input in the strategic direction of our business.  Some great perks in working for Deliciously Ella include:  
 
  • A competitive salary
  • Free Deliciously Ella App Access for you and five friends and family 
  • Performance based annual bonus scheme of up to 10% of your base salary
  • Contributory pension scheme with the People’s Pension
  • 25 days holiday plus an extra day off for your birthday and an additional day after 5 years of service
  • Health insurance through Vitality
  • Bike2Work scheme
  • Unlimited free snacks, daily breakfast and lunch, and team lunches once a month 
  • Twice-yearly team events
  • Enhanced maternity leave (16 weeks full pay) and paternity leave (4 weeks full pay)
  • Workplace Nursery salary sacrifice scheme offering significant childcare savings
  • Twice-monthly group classes at Psycle
  • Up to 8 days per year study leave for job relevant qualifications
  • Hybrid working – 3 days in the office on Mon/Weds/Fri
  • 4pm finish on Fridays

Our commitment to diversity, equity and inclusion
 
At Deliciously Ella we are committed to cultivating and maintaining a culture that is inclusive and diverse.  We celebrate differences and continually support all team members to be proud of who they are.  We pride ourselves on equal employment opportunity regardless of gender, sex, age, disability, race, religion, sexual orientation, or social class.  We hire the best people based on an evaluation of their abilities and effectiveness, nothing else.
Deliciously Ella application form
Uploading document. Please wait.
Please add all mandatory information with a * to send your application.